At Perfetto Home, we prioritize your satisfaction and aim to provide a seamless shopping experience. To facilitate smooth exchanges, we have outlined our Return & Exchange Policy as follows:

1- Returns and Exchanges:

We accept exchanges for eligible items within 3 days from the date of purchase. To initiate an exchange, customers must provide the original receipt as proof of purchase. Exchanges are subject to product availability.

2- Eligibility for Exchange:

Items eligible for exchange must be unused, in their original packaging, and in the same condition as when purchased. Additionally, they must be accompanied by the original receipt.

Non-Exchangeable Items:

Certain items are not eligible for exchange, including but not limited to:

  • Products that have been used, damaged, or altered after delivery.
  • Items marked as final sale or clearance.
  • Personalized or customized products.
  • Gift cards or promotional vouchers.

4- Delivery Fees for Exchanges:

Customers are responsible for any delivery fees associated with the exchange process. This includes the cost of returning the original item to us and the delivery fees for shipping the exchanged item back to the customer.

5- How to Initiate an Exchange:

To initiate an exchange, customers must contact our customer service team within 3 days of purchase with the original receipt and details of the exchange request. We will provide further instructions and assist throughout the process.

6- Contact Information:

If you have any questions or concerns regarding our Return & Exchange Policy, please contact us:

Email: customerservice@perfetto-home.com

Phone: +961 81 070 484

Address: Hazmieh – Mallat Center 3 – Floor 1

Note: Our Return & Exchange Policy is subject to change without prior notice. Please review periodically for updates.

Thank you for choosing Perfetto Home. We value your satisfaction and appreciate your business.

FAQs

Frequently Asked Questions

What is the timeframe for returns and exchanges?
We accept exchanges for eligible items within 3 days from the date of purchase.
What is required to initiate an exchange?
Customers must provide the original receipt as proof of purchase to initiate an exchange.
What makes an item eligible for exchange?
Items must be unused, in their original packaging, and in the same condition as when purchased. They must also be accompanied by the original receipt.
What items are not eligible for exchange?
Non-exchangeable items include products that have been used, damaged, or altered after delivery, items marked as final sale or clearance, personalized or customized products, and gift cards or promotional vouchers.
Who is responsible for delivery fees associated with exchanges?
Customers are responsible for any delivery fees, including the cost of returning the original item and the delivery fees for shipping the exchanged item back to the customer.
How can I initiate an exchange?
To initiate an exchange, contact our customer service team within 3 days of purchase with the original receipt and details of the exchange request. We will provide further instructions and assist throughout the process.
How can I contact Perfetto Home for questions or concerns?

Email: customerservice@perfetto-home.com
Phone: +961 81 070 484
Address: Hazmieh – Mallat Center 3 – Floor 1

Is the Return & Exchange Policy subject to change?
Yes, our Return & Exchange Policy is subject to change without prior notice. Please review periodically for updates.